James Karjalainen
About James Karjalainen
James Karjalainen is a Deal Desk Analyst at Narvar, where he has worked since 2021. He has held various roles in sales support and data analysis across multiple companies, including Square, Dropbox, and Microsoft.
Current Role at Narvar
James Karjalainen serves as a Deal Desk Analyst at Narvar, a position he has held since 2021. In this role, he acts as the primary point of contact for troubleshooting deal issues and handling sales escalations. He is also responsible for providing a process overview during the onboarding of new employees, ensuring they understand the operational workflows and procedures.
Previous Experience at Square
Before joining Narvar, James worked at Square as a Payroll Risk Analyst from 2020 to 2021. His tenure at Square lasted for one year, during which he focused on analyzing payroll risks and implementing strategies to mitigate potential issues. This role contributed to his expertise in risk assessment and management within financial operations.
Career Background in Sales Support
James has a strong background in sales support roles, having worked at several companies in this capacity. He was a Sales Support Coordinator at Advent Software for five months in 2012 and at ServiceSource for six months from 2011 to 2012. Additionally, he served as a Sales Operations Analyst at RiskIQ from 2015 to 2017. These positions provided him with valuable experience in coordinating sales processes and supporting sales teams.
Data Quality and Analysis Roles
Throughout his career, James has held multiple positions focused on data quality and analysis. He worked as a Data Quality Analyst at Amplitude from 2019 to 2020 and at Dropbox from 2018 to 2019. He also served as a Data Integrity Analyst at Rocket Fuel Inc. from 2012 to 2015. These roles involved ensuring the accuracy and integrity of data, which is crucial for informed decision-making in business operations.
Educational Background
James studied at the Academy of Art University, where he earned a Bachelor of Arts in TV/Motion Pictures from 2001 to 2004. This educational background provided him with foundational skills in media and communication, which may complement his analytical and operational roles in his professional career.