Jules O.
About Jules O.
Jules O. serves as the Vice President of Customer Success at Narvar, bringing extensive experience in customer success strategies across various sectors including SaaS, CRM, and healthcare. With a background in leadership roles at companies like Hewlett-Packard and Zuora, Jules has a proven track record of driving growth and operational success.
Work at Narvar
Currently, Jules O. serves as the Vice President of Customer Success at Narvar, a position he has held since 2022. In this role, he focuses on enhancing customer success strategies and ensuring client satisfaction. His leadership is instrumental in driving initiatives that align with the company's goals in the customer success domain.
Previous Experience in Customer Success
Before joining Narvar, Jules O. worked at Zuora in various strategic roles from 2017 to 2022, including Strategic Sr. Director and Strategic Client Partner. His experience at Zuora involved developing customer success strategies and managing client relationships. He also served as Vice President of Global Strategy & Operations at DXC Technology from 2015 to 2017, where he contributed to operational strategies across diverse sectors.
Background in Operations and Finance
Jules O. has a strong background in operations and finance, having held multiple roles at Hewlett-Packard. He was the Global Director of Operations from 2013 to 2015 and previously served as the Chief Financial Controller for Health and Human Services from 2004 to 2008. His experience includes managing financial operations and strategic planning within large organizations.
Education and Expertise
Jules O. studied at Strayer University, where he earned a Bachelor of Arts degree in Accounting and Finance. His educational background complements his extensive experience in driving customer success strategies across various sectors, including SaaS, CRM, ERP, nonprofit, commercial, government, and healthcare.
Achievements in Market Success
Throughout his career, Jules O. has achieved over $1.0 billion in market success through innovative sales and operational strategies. He possesses a proven track record of identifying new opportunities and maximizing growth profits in the US, European, and Asia Pacific markets, contributing to the transformation and operational success of multiple industry portfolios.