Kat K.
About Kat K.
Kat K. is an Enterprise Customer Success Manager with extensive experience in customer success and account management across various companies. She has a proven track record of improving client satisfaction, reducing customer issues, and driving revenue growth through strategic relationship management.
Current Role at Narvar
Kat K. serves as the Enterprise Customer Success Manager at Narvar, a position she has held since 2023. Based in Medford, Oregon, she is responsible for managing a portfolio of enterprise accounts valued at 4.2 million in annual recurring revenue (ARR). Kat has exceeded revenue targets by 10% and achieved a 97% retention rate through strategic portfolio management.
Previous Experience at Narvar
Prior to her current role, Kat worked at Narvar as a Customer Success Program Manager from 2021 to 2023. During her tenure, she implemented solutions that resulted in a 25% reduction in customer-reported issues and improved overall product satisfaction. This involved collaboration with cross-functional teams, including product, engineering, solutions, sales, and management.
Career Background in Customer Success
Kat K. has extensive experience in customer success and management. She held various roles at Groupon, including Team Leader in Merchant Services and Program Manager for Global Customer and Merchant Engagement. Additionally, she worked at Thankful as Head of Deployment and Customer Success, where she achieved a 15% improvement in client satisfaction scores and a 20% increase in partner engagement.
Educational Background
Kat studied at the University of California, Berkeley, where she completed a Project Management Certification Program in 2014. She also earned a Bachelor's degree from The Art Institutes. Her educational background supports her expertise in project management and customer success.
Achievements in Customer Engagement
Throughout her career, Kat has demonstrated significant achievements in customer engagement. She established a customer advocacy program that led to a 30% increase in customer referrals and testimonials. Additionally, she drove a 112% increase in cross-sell and upsell revenue by identifying expansion opportunities within existing accounts.