Michael Pojman
About Michael Pojman
Michael Pojman is a Sr. Enterprise Customer Success Manager currently working at Narvar. He has extensive experience in customer success and technical sales, having held positions at companies such as Pitney Bowes, IBM, and AfterShip.
Work at Narvar
Michael Pojman serves as the Senior Enterprise Customer Success Manager at Narvar. He has been with the company since 2023, contributing to customer engagement and success strategies. His role focuses on ensuring that enterprise clients derive maximum value from Narvar's services, enhancing customer satisfaction and retention.
Previous Experience at AfterShip
Before joining Narvar, Michael worked at AfterShip as the Head of Customer Success for North America from 2021 to 2023. In this position, he was responsible for leading the customer success team, developing strategies to improve customer experience, and driving engagement across the North American market.
Career at Pitney Bowes
Michael Pojman held multiple roles at Pitney Bowes. He served as a Senior Client Engagement Manager in Global Ecommerce from 2019 to 2021 and as a Client Success Manager in Commerce Services from 2017 to 2019. His work involved managing client relationships and ensuring successful implementation of services to meet client needs.
Experience at IBM
Michael's career includes significant experience at IBM, where he worked in various roles. He was a Technical Sales Enablement Manager for Watson Internet of Things from 2015 to 2017 and a Business Analyst for Cloud and Smarter Infrastructure from 2012 to 2015. These roles involved technical sales support and analysis, contributing to product development and customer solutions.
Education and Expertise
Michael Pojman earned a Bachelor of Business Administration (BBA) in Supply Chain Management from Mays Business School at Texas A&M University, completing his studies from 2011 to 2015. His educational background provides a strong foundation for his roles in customer success and management within the technology and ecommerce sectors.