Shivani Arun Nayak
About Shivani Arun Nayak
Shivani Arun Nayak is a Technical Support Engineer with expertise in optimizing client relationships through project management. She has a background in education and holds advanced degrees in technology and engineering.
Work at Narvar
Shivani Arun Nayak has been employed at Narvar as a Technical Support Engineer since 2021. In this role, she focuses on enhancing the post-purchase experience for consumers in the e-commerce sector. Her responsibilities include optimizing client expectations and relationships through effective project management. Nayak's proficiency in technical support contributes to the overall success of Narvar's initiatives aimed at improving customer satisfaction.
Previous Experience
Before joining Narvar, Shivani Arun Nayak worked at WhiteHat Jr as an Educator from 2020 to 2021. In this position, she was involved in mentoring and training individuals, demonstrating her adaptability and resource management skills. Additionally, she served as an Assistant Professor at Canara Engineering College, BANTWAL from 2016 to 2017, where she contributed to the academic development of students in the field of Computer Science.
Education and Expertise
Shivani Arun Nayak holds a Master of Technology (MTech) in Computer Systems Networking and Telecommunications from N M A M Institute of Technology, NITTE. She also earned a Bachelor of Engineering (BE) in Computer Science from Canara Engineering College, BANTWAL. Her educational background equips her with the technical knowledge necessary for her roles in the technology and e-commerce sectors.
Technical Skills
Nayak possesses strong technical skills that include proficiency in Shopify, HTML, CSS, JavaScript, and RestAPI. These skills enable her to enhance e-commerce platforms effectively. Her expertise in these technologies supports her focus on providing exceptional post-purchase experiences and reducing customer complaint levels through effective conflict resolution and communication.
Customer Relationship Management
Shivani Arun Nayak specializes in optimizing client expectations and relationships. She leverages her skills in project management and customer conflict resolution to reduce complaint levels. Her approach involves effective communication with third parties, ensuring a streamlined process for addressing customer concerns in the e-commerce industry.