Sundeep Rama
About Sundeep Rama
Sundeep Rama is an Enterprise Customer Success Manager at Narvar, where he has worked since 2022. He has extensive experience in customer success roles across various companies, including athenahealth and ChartSpan Medical Technologies, and holds a Master of Science in Biotechnology from Georgia State University.
Work at Narvar
Sundeep Rama has been serving as the Enterprise Customer Success Manager at Narvar since 2022. In this role, he focuses on enhancing customer satisfaction and driving business growth by implementing effective customer success strategies. Based in Atlanta, Georgia, he leverages his extensive experience in customer success management to support enterprise clients and ensure they derive maximum value from Narvar's services.
Previous Experience in Customer Success
Prior to his current position, Sundeep Rama held various roles in customer success management. He worked at ChartSpan Medical Technologies as the Director of Client Success from 2019 to 2022. Before that, he served as the Director of Client Development & Operations at OneChart Health from 2018 to 2021. His earlier experience includes a three-year tenure at athenahealth, where he progressed from Associate Customer Success Manager to Customer Success Manager in Strategic Partner Management.
Education and Expertise
Sundeep Rama earned a Master of Science in Biotechnology from Georgia State University, where he studied from 2009 to 2010. His academic background is complemented by practical experience in various roles, including Graduate Teaching Assistantship and Graduate Research Assistantship at the same university. His expertise includes identifying growth opportunities, securing commercial support, and developing strategic growth plans.
Background in Research and Development
Sundeep Rama has a background in research and development, having worked at Sarah Cannon Research Institute in the Drug Development Unit from 2011 to 2012. Additionally, he participated in the CRA Professional Development Program at Kriger Research Group International for four months in 2011. This experience has contributed to his understanding of the healthcare and biotechnology sectors.
Skills in Team Collaboration and Account Development
Sundeep Rama is skilled in collaborating with cross-functional teams to streamline workflows and enhance customer experiences. He has experience in evaluating territory potential and prospecting new accounts for strategic account development. His ability to direct multi-faceted teams has been instrumental in achieving business objectives within time and budgetary constraints.