Susan Liebig
About Susan Liebig
Susan Liebig is a Customer Success Manager with extensive experience in the technology sector, having worked at Oracle, IBM, and Narvar. She has held various roles in customer success, consulting, and account management across Germany and Spain.
Work at Narvar
Susan Liebig has been employed at Narvar as a Customer Success Manager since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her experience in customer success positions enables her to effectively address client needs and foster long-term relationships. She continues to work in Germany, contributing to Narvar's mission of improving the post-purchase experience for customers.
Previous Experience at Oracle
Before joining Narvar, Susan Liebig worked at Oracle as a Customer Success Manager from 2015 to 2020. During her five years in this role, she was based in Munich and was responsible for managing customer relationships and driving product engagement. Her tenure at Oracle allowed her to develop a strong foundation in customer success strategies.
Career at IBM
Susan Liebig held multiple positions at IBM, starting as an Account Manager EMEA from 2012 to 2014, where she worked in the Munich Area. She then transitioned to the role of Senior Consultant EMEA from 2014 to 2015, also based in Munich. These roles provided her with extensive experience in consulting and account management within the technology sector.
Educational Background
Susan Liebig studied at Hochschule Heilbronn - Hochschule für Technik und Wirtschaft, where she gained knowledge relevant to her career in technology and customer success. Additionally, she studied at Mahidol University in Bangkok, further broadening her educational experience and cultural understanding.
Experience in Hospitality and Marketing
Earlier in her career, Susan Liebig worked at SoftBrands Hospitality Deutschland GmbH as a Marketing Program Manager from 2007 to 2011 in the Munich Area. She also had a brief role at Amadeus IT Group as a Global Hotel Account Manager, covering maternity leave for seven months in 2011 in the Madrid Area. These positions contributed to her expertise in marketing and account management within the hospitality industry.