Tyler Crabb
About Tyler Crabb
Tyler Crabb is a Technical Support Engineer 2 at Narvar, where he has worked since 2021, specializing in client onboarding and support using Zendesk. He has previous experience in technical support roles at ProCirrus Technologies, Spectrum, and WideOrbit.
Work at Narvar
Tyler Crabb has been employed at Narvar as a Technical Support Engineer 2 since 2021. In this role, he utilizes Zendesk to provide client support while ensuring adherence to service level agreements. He acts as a dedicated technical specialist for onboarding new clients, facilitating a smooth transition and integration process. Additionally, Tyler develops knowledge-based materials aimed at enhancing operational efficiency within the organization.
Previous Experience in Technical Support
Before joining Narvar, Tyler Crabb worked at WideOrbit as a Support Engineer from 2019 to 2021. He also held a position at ProCirrus Technologies as a Technical Support Specialist for five months in 2019. Earlier in his career, he worked at Spectrum as a Customer Service Representative from 2016 to 2018. These roles contributed to his technical support expertise and client interaction skills.
Technical Skills and Tools
Tyler Crabb manages bug reports through resolution using JIRA, demonstrating his proficiency in issue tracking and project management tools. His experience with Zendesk highlights his capabilities in customer support and service management. These skills are essential for his role in providing effective technical assistance and support to clients.
Education and Training Background
Tyler Crabb attended Thinkful as a student from 2018 to 2019, where he gained knowledge and skills relevant to his career in technical support. This educational experience provided him with a foundation that he has built upon in his subsequent professional roles.