Wei Hung Kuo
About Wei Hung Kuo
Wei Hung Kuo is a Strategic Customer Success Manager with a strong background in management and customer success roles within the SaaS industry. He has held various positions at companies such as BoostUp.ai, Narvar, and ReSci, demonstrating expertise in lead generation and email marketing.
Work at Narvar
Wei Hung Kuo serves as a Strategic Customer Success Manager at Narvar, a position he has held since 2023. In this role, he focuses on enhancing customer experiences and ensuring client satisfaction. His responsibilities include developing strategies that align with customer needs and driving success metrics. Wei's expertise in customer success enables him to effectively manage client relationships and foster long-term partnerships.
Previous Experience at BoostUp.ai
Prior to joining Narvar, Wei worked at BoostUp.ai as a Technical Account Lead from 2021 to 2023. His role involved managing technical accounts and providing solutions tailored to client requirements. Wei's experience in this position contributed to his strong management skills, particularly in start-up environments, where he navigated the challenges of rapid growth and client expectations.
Career Background in Customer Success
Wei has a diverse background in customer success roles across various companies. He worked at ReSci (Retention Science) in multiple capacities, including Customer Success Manager, Head of Client Success, and Senior Client Solutions Manager from 2018 to 2021. His experience at Edmunds.com as an Account Manager further solidified his expertise in managing client relationships and delivering successful outcomes.
Education and Expertise
Wei earned a Bachelor of Business Administration (BBA) degree from Pepperdine University, where he studied Business Administration and Management from 2008 to 2012. His educational background provides a strong foundation for his career in the SaaS industry, where he has developed expertise in lead generation and email marketing.
Experience at Magento
Wei's career includes a tenure at Magento, where he worked in the Technology Partner Program from 2012 to 2015. This role allowed him to gain insights into technology partnerships and enhance his skills in managing collaborative relationships within the tech industry.