Christine Shepherd
About Christine Shepherd
Christine Shepherd is the Manager of Membership Product and Plan Support at NASCO in Atlanta, GA, with extensive experience in product development, implementation, and organizational leadership.
Current Role at NASCO
Christine Shepherd currently serves as the Manager, Membership Product and Plan Support at NASCO in Atlanta, GA. In this role, she manages the Plan BA Support Analysis and Plan PM Support for MembersEdge. She oversees day-to-day functions, project status updates, and executes responsibilities related to cost center relief under the MembersEdge Department, including SOW and Plan funding arrangements.
Previous Roles and Experience
Christine Shepherd has an extensive background in product development and implementation. From 2010 to 2012, she worked as the Manager, Product Development and Implementation at NASCO. Prior to that, she held significant roles at Wellpoint in Worthington, OH, where she worked as the Director, National Implementations from 2007 to 2009, and as the Manager, Group Services and Implementation from 1997 to 2007.
Education and Certifications
Christine Shepherd completed her Bachelor of Science in Business Management at Franklin University from 2005 to 2009. Additionally, she pursued a Master's in Communication from the same university between 2009 and 2013. In 2011, she achieved the Effective Facilitator Certification from Leadership Strategies, specializing in Organizational Leadership.
Responsibilities in Plan Management
At NASCO, Christine Shepherd is in charge of overseeing the development and adaptive planning budgets for forecasting, planning, and reporting. She manages initial HLR development, Intake, and Solution Options for Plan enhancements within MembersEdge and Blue Base. Her responsibilities also include organizing and supporting MembersEdge Customer Work Groups and leading process improvement initiatives related to intake processes and Plan funding workflows.
Project Coordination and Vendor Management
Christine Shepherd coordinates with multiple BCBS Plans to set project priorities and manage project intake requirements. She ensures adherence to departmental procedures and leads her team through process improvements, including facilitating detailed training for new processes. Additionally, she works directly with vendors to coordinate funding, approvals, and prioritize adherence to intake procedures, managing product enhancements from inception to delivery.