Donna Christian
About Donna Christian
Donna Christian is the Director of the Business Services Delivery Unit at NASCO, where she builds trusted advisor relationships with customers and oversees vendor operations.
Title
Donna Christian currently serves as the Director of the Business Services Delivery Unit (BSDU) at NASCO. In this role, she is responsible for building trusted advisor relationships with customers and providing guidance on the use of BSDU’s Project Solution Services.
Company
Donna Christian works at NASCO, where she oversees the Business Services Delivery Unit. Her duties include managing and providing oversight to the BPS Vendor operations team to ensure service level agreements are achieved.
Education and Expertise
Donna Christian studied Computer Science at SUNY Orange, where she earned an AAS degree. Her expertise includes systems development, quality initiatives, operations support, and business services delivery, accumulated over her distinguished career.
Background
Donna Christian has a rich professional background that spans several decades. Prior to her current role, she was the Sr Manager of Systems Development at NASCO from 2010 to 2016 and the Manager of Systems Development from 2006 to 2010. She also worked at Empire Blue Cross Blue Shield as the Director of Quality Initiatives from 2005 to 2006 and as the Director of Operations Support from 1985 to 2005.
Responsibilities
Donna Christian has multiple responsibilities at NASCO. She handles account management, understands and resolves customer concerns, provides issue resolution support, and manages the contract and relationship with Plan customers. Additionally, her administrative duties include recruiting, performance development, and mentoring within the team.