Craig Mills
About Craig Mills
Craig Mills is a Sr Technical Support Engineer with extensive experience in technical support and network engineering. He has worked for several companies, including NetApp, IBM Global Services, and Nasuni, and holds a B.S. in Civil Engineering from North Carolina Agricultural and Technical State University.
Current Role at Nasuni
Craig Mills serves as a Senior Technical Support Engineer at Nasuni. He has held this position since 2017, contributing to the company's technical support operations for over seven years. His role involves providing expert assistance and solutions to clients, ensuring optimal performance of Nasuni's cloud file storage solutions.
Previous Experience in Technical Support
Before joining Nasuni, Craig Mills worked at SimpliVity Corporation as a Senior Technical Engineer from 2014 to 2017. His responsibilities included troubleshooting and resolving technical issues, enhancing customer satisfaction through effective support. Prior to that, he was employed at NetApp as a Technical Support Engineer from 2011 to 2014, where he gained valuable experience in technical support within the IT industry.
Career Background in Networking
Craig Mills has extensive experience in networking roles. He worked at IBM Global Services as a Network Lead from 2000 to 2004, overseeing network operations and support. He continued to build on this expertise at TEKsystems, where he served as Network Lead from 2000 to 2006. Additionally, he was a Network Specialist at Progress Energy for 11 months in 2006, further solidifying his background in network management.
Educational Background in Civil Engineering
Craig Mills earned a Bachelor of Science degree in Civil Engineering from North Carolina Agricultural and Technical State University. He attended the university from 1991 to 1996, completing his studies over a five-year period. This educational foundation provided him with analytical and problem-solving skills applicable in his technical support and engineering roles.
Experience in Systems Engineering
In addition to his technical support and networking roles, Craig Mills worked as a Systems Engineer at NCEMC from 2007 to 2008. This position involved managing and optimizing systems to ensure efficient operations. He also served as a Customer Service Engineer III at BB&T from 2008 to 2011, where he focused on customer support and technical assistance.