David Hynes
About David Hynes
David Hynes is the Manager of Customer Support at Nasuni, where he has worked since 2020. He has extensive experience in IT support and management, having held various roles at companies such as EMC, FM Global, and Genzyme.
Current Role at Nasuni
David Hynes currently serves as the Manager of Customer Support at Nasuni, a position he has held since 2020. He works in Marlborough, MA, where he oversees customer support operations. His role involves managing a team and ensuring effective support for clients, leveraging his extensive experience in technical account management and customer service.
Previous Experience at Nasuni
Before his current role, David Hynes worked at Nasuni as a Critical Escalations Manager from 2018 to 2020. In this position, he was responsible for handling critical customer issues and ensuring timely resolutions. He also served as a Technical Account Manager at Nasuni from 2017 to 2018, where he managed client accounts and provided technical support.
Career at EMC
David Hynes has a long history with EMC, where he held multiple positions over nearly two decades. He worked as a Server Resources professional from 1993 to 2012, contributing to various technical support initiatives. He later served as a Technical Account Manager for Isilon Systems from 2011 to 2013, and as a Global Technical Support Tier 2 Support Engineer for nine months in 2006-2007.
Education Background
David Hynes completed his high school education at Milford High School, where he studied from 1984 to 1988. This foundational education provided him with the skills necessary to pursue a career in IT and technical support.
Skills and Expertise
David Hynes possesses a strong working knowledge of various applications, networks, and peripherals. He has demonstrated the ability to quickly grasp new IT concepts, products, and technologies. His experience in corporate IT environments showcases his capability to work both independently and as part of a team.