Ahmad Dwidar
About Ahmad Dwidar
Ahmad Dwidar is a Retail Banking Specialist with extensive experience in customer service and banking operations. He has worked at various institutions, including the National Bank of Egypt and CIB Egypt, and holds a Bachelor's degree in Accounting from Cairo University.
Work at National Bank of Egypt (NBE)
Ahmad Dwidar has been employed at the National Bank of Egypt (NBE) since 2016. He initially served as a Bank Teller for eight months before transitioning to the role of Customer Service Officer, where he worked for three years. Since 2019, he has held the position of Retail Banking Specialist in the West Cairo Region. In this role, he compiles and reviews marketing plans for regional branches, coordinates marketing visits to clients, and conducts field visits to address challenges faced by the branches.
Previous Experience in Customer Service
Before joining NBE, Ahmad Dwidar gained valuable experience in customer service roles at various organizations. He worked at CIB Egypt as a Customer Service Representative from 2015 to 2016. Prior to that, he was a Customer Service Representative at OSN from 2013 to 2014 and at Orange from 2011 to 2013. These positions contributed to his skills in client interaction and service delivery.
Education and Expertise
Ahmad Dwidar earned a Bachelor's degree in Accounting from Cairo University, completing his studies from 2009 to 2014. His educational background provides a solid foundation for his roles in banking and finance, particularly in retail banking and customer service.
Contributions to Digital Transformation
In his current role as Retail Banking Specialist at NBE, Ahmad Dwidar has played a key role in supporting the digital transformation of services offered by the branches. His efforts align with the branch group's strategy, ensuring that the bank adapts to modern banking trends and meets customer expectations.
Marketing and Client Engagement Initiatives
Ahmad Dwidar is responsible for studying exceptions related to pricing personal cash loans to attract important clients and new segments. He coordinates marketing visits to clients and entities to activate transactions and enhance branch performance, demonstrating his focus on client engagement and business development.