Ahmed Mahrous
About Ahmed Mahrous
Ahmed Mahrous is the IT Governance Policies and Processes Manager at the National Bank of Egypt, where he has worked since 2018. He has a strong background in IT Service Management and Software Quality Management, with previous roles in process improvement at Giza Systems and International Turnkey Systems.
Current Role at National Bank of Egypt (NBE)
Ahmed Mahrous has been serving as the IT Governance Policies and Processes Manager at the National Bank of Egypt (NBE) since 2018. In this role, he is responsible for overseeing the development and implementation of IT governance policies and processes. His focus is on ensuring that IT services align with the bank's strategic objectives and comply with regulatory requirements. His tenure at NBE has contributed to enhancing the efficiency and effectiveness of IT service delivery within the organization.
Previous Experience at Giza Systems
Prior to his current position, Ahmed Mahrous worked at Giza Systems in various roles. He served as a Senior Process Improvement Specialist from 2014 to 2016, where he focused on enhancing organizational processes. In 2017, he held the position of Business Process Improvement Supervisor for 11 months. His experiences at Giza Systems provided him with a solid foundation in process improvement methodologies and practices.
Background in Electronics and Communication
Ahmed Mahrous studied Electronics and Communication at the Faculty of Engineering, Cairo University, where he earned his Bachelor's degree from 2002 to 2007. This educational background equipped him with technical knowledge and skills relevant to his career in IT governance and process improvement. Additionally, he completed his secondary education at Ahmed Lotfy, achieving Thanawya Amma from 1999 to 2002.
Expertise in IT Service Management
Ahmed possesses strong skills in IT Service Management, which encompasses the design, delivery, management, and improvement of IT services provided to end users. His expertise in this area is critical for ensuring that IT services meet the needs of the organization and its stakeholders. He is also knowledgeable in Software Quality Management, which focuses on ensuring that software products meet specified requirements and customer expectations.
Skills in Continuous Improvement and DMAIC Methodology
Ahmed Mahrous has a strong background in fostering a Continuous Improvement Culture within organizations. He emphasizes the importance of incremental improvements and breakthrough innovations. He is also proficient in DMAIC methodology, a data-driven approach used for improving, optimizing, and stabilizing business processes and designs. His skills in these areas contribute to enhancing operational efficiency and effectiveness.