Ahmed Mohamed
About Ahmed Mohamed
Ahmed Mohamed is a Call Center Customer Service Representative at the National Bank of Egypt, where he has worked since 2020. He has extensive experience in customer service and banking, having held various positions in different companies over the years.
Work at National Bank of Egypt (NBE)
Ahmed Mohamed has been employed at the National Bank of Egypt (NBE) as a Call Center Customer Service Representative since 2020. In this role, he has developed strong skills in maintaining and enhancing customer relationships through effective communication. He has also contributed to the development of special promotions for credit cards and loans, showcasing his involvement in customer engagement initiatives.
Previous Employment Experience
Prior to his current position at NBE, Ahmed worked at several organizations. He served as a Call Center Representative at Orange Egypt from 2014 to 2016. He also worked as a Senior Operator at Oworkers for data entry and data annotation services for seven months in 2020. Additionally, he held the position of Teller at IBAG for Money Transfer Services S.A.E from 2018 to 2020 and worked as a Sales Executive at NBE from 2016 to 2017.
Education and Expertise
Ahmed studied Tourism and Travel Services Management at Seera, achieving an Excellent grade in 2020. He also attended Cairo University, where he studied Accounting and received an Acceptable grade from 2013 to 2016. Furthermore, he has completed various training programs, including a workshop on customer service at Gosolutions Training & Consultancy Co, where he achieved a Very Good grade in 2021. Currently, he is studying Customer Service Agent at Entreprenable Business Academy and has achieved Excellent since 2020.
Skills in Customer Relationship Management
Ahmed possesses strong skills in maintaining and developing customer relationships through personal contact. His expertise includes explaining banking products to customers, which enhances their understanding of financial services. This skill set is essential in his role at the National Bank of Egypt, where customer satisfaction is a priority.
Training and Certifications
In addition to his formal education, Ahmed has pursued specialized training in customer service and banking. He completed an Amadeus course at the Global Academy for Aviation Systems, achieving Excellent in 2020. His continuous education reflects his commitment to professional development in the customer service domain.