Ahmed Mostafa
About Ahmed Mostafa
Ahmed Mostafa is a customer experience professional at the National Bank of Egypt, where he has worked since 2020. He holds a Master's degree in Accounting and Business Management from Helwan University and has extensive experience in customer service roles within the banking sector.
Work at National Bank of Egypt (NBE)
Ahmed Mostafa has been employed at the National Bank of Egypt (NBE) since 2015. He currently holds the position of Customer Experience, a role he has occupied since 2020. Prior to this, he served as a Customer Service Representative from 2015 to 2017 and worked in the CSR Platinum team from 2017 to 2019. Additionally, he worked as a Teller for a period of nine months from 2019 to 2020. His extensive experience at NBE spans various customer service roles, contributing to his expertise in enhancing customer interactions.
Education and Expertise
Ahmed Mostafa holds a Master's degree in Accounting and Business/Management from Helwan University Cairo, which he completed between 2017 and 2018. He also earned a Bachelor's degree in the same field from S.V.U, studying from 2007 to 2012. His educational background provides a strong foundation for his roles in customer service and experience management within the banking sector.
Background
Ahmed Mostafa began his career in the banking sector at the National Bank of Egypt, where he developed his skills in customer service. Before his tenure at NBE, he worked as a Cashier at RadioShack Egypt for five months in 2015. His early experiences in customer-facing roles have shaped his approach to customer experience in the banking industry.
Career Progression
Ahmed Mostafa's career at the National Bank of Egypt reflects a progressive trajectory within the organization. Starting as a Customer Service Representative, he advanced to the CSR Platinum team and later transitioned to the role of Customer Experience. This progression highlights his commitment to professional development and his ability to adapt to various customer service functions.