Amr Dessouky
About Amr Dessouky
Amr Dessouky serves as the General Manager and Call Center at the National Bank of Egypt, a position he has held since 2018. He has extensive experience in call center management, having previously worked at Mobinil, Xceed, and Etisalat in various leadership roles.
Work at National Bank of Egypt (NBE)
Amr Dessouky has served as the General Manager and Call Center at the National Bank of Egypt since 2018. In this role, he oversees the operations of the call center, ensuring efficient service delivery and customer satisfaction. His tenure at the bank has lasted for six years, during which he has contributed to enhancing the bank's customer service capabilities in Cairo, Al Qahirah, Egypt.
Previous Experience at Mobinil
Before joining the National Bank of Egypt, Amr Dessouky worked at Mobinil as the Inbound Contact Center Manager from 1998 to 2002. During his four years at Mobinil, he was responsible for managing inbound customer interactions, focusing on improving service quality and operational efficiency in Giza, Giza, Egypt.
Career at Xceed
Amr Dessouky held the position of Contact Center Director at Xceed from 2002 to 2007. Over five years, he managed various aspects of contact center operations, contributing to the development of customer service strategies and team performance in Cairo, Al Qahirah, Egypt.
Role at Etisalat
Since 2007, Amr Dessouky has been working at Etisalat as Director of Call Center Operations and High Value Customers. His role spans 17 years and involves overseeing operations aimed at high-value customer segments in Abu Dhabi, United Arab Emirates. His leadership in this position has focused on optimizing customer engagement and service delivery.
Professional Background
Amr Dessouky has a diverse professional background in customer service and call center management. His career spans over two decades, with significant roles in leading contact center operations across different organizations. His experience includes managing teams, improving service quality, and implementing customer-focused strategies.