Badr Abdeltawab
About Badr Abdeltawab
Badr Abdeltawab is a Customer Care Agent with a background in law from Cairo University. He has worked at Raya Contact Center and currently serves at the National Bank of Egypt, demonstrating strong problem-solving skills and effective teamwork.
Work at National Bank of Egypt (NBE)
Badr Abdeltawab has been employed at the National Bank of Egypt (NBE) as a Customer Care Agent since 2021. In this role, he is responsible for addressing customer inquiries and providing support to ensure client satisfaction. His position requires effective communication and problem-solving skills to resolve customer issues efficiently.
Current Role at Raya Contact Center
Since 2019, Badr Abdeltawab has worked at Raya Contact Center as a Sales Agent. In this capacity, he engages with customers to promote products and services. His experience in sales has contributed to his ability to work under pressure and in team settings, enhancing his overall effectiveness in customer interactions.
Education and Expertise
Badr Abdeltawab studied at Cairo University, where he pursued a degree in الحقوق (Law) from 2013 to 2017. This educational background has equipped him with critical thinking and analytical skills, which are beneficial in his customer care roles.
Skills and Competencies
Badr Abdeltawab demonstrates strong problem-solving skills in his professional roles. He consistently follows up with clients to ensure their issues are resolved, showcasing his commitment to customer service. Additionally, he utilizes CRM software to document and communicate case summaries to management, enhancing operational efficiency.