Belal Afifi
About Belal Afifi
Belal Afifi serves as the Team Leader in the Call Center Department at the National Bank of Egypt, a position he has held since 2020. He has extensive experience in customer service roles within the banking sector, having worked in various capacities at NBE and other organizations.
Work at National Bank of Egypt (NBE)
Belal Afifi has been employed at the National Bank of Egypt (NBE) since 2017. He currently holds the position of Team Leader in the Call Center Department, a role he has occupied since 2020. Prior to this, he served as a Senior Customer Service Agent from 2017 to 2019 and worked in the VIP department for 10 months in 2019. His tenure at NBE spans over four years, during which he has developed expertise in customer interactions and issue resolution within the banking retail sector.
Previous Employment Experience
Before joining NBE, Belal Afifi worked in various customer service roles. He was a Customer Service Representative at Xceed from 2016 to 2017 for three months and briefly served as a Vodafone Customer Service Representative at ECCO Outsourcing in 2016 for four months. Additionally, he worked as a contractor at EET GLOBAL for five months in 2017. These positions contributed to his experience in customer service and contract negotiation.
Education and Expertise
Belal Afifi earned a Bachelor's degree in Business/Commerce from Al-Azhar University, completing his studies from 2012 to 2016. His educational background supports his expertise in handling customer interactions and resolving issues within the banking sector. He has also developed skills in reviewing and negotiating contract terms and policies between departments.
Leadership Development
Belal Afifi has cultivated leadership qualities through his experience in various roles within professional environments. His work in companies with established policies and high-value individuals has enhanced his ability to lead teams effectively. This development is evident in his current role as Team Leader at the Call Center Department of NBE.