Donia Gamal
About Donia Gamal
Donia Gamal is a customer service professional with a Bachelor's degree in commerce from Cairo University. She has over six years of experience at the National Bank of Egypt and has held various trainee positions in the banking sector.
Work at National Bank of Egypt (NBE)
Donia Gamal has been employed at the National Bank of Egypt (NBE) since 2018, serving in the role of Customer Service. Over the course of her six-year tenure, she has developed skills in customer relations and service delivery, contributing to the bank's commitment to client satisfaction.
Education and Expertise
Donia Gamal studied at Cairo University, where she completed a Bachelor's degree in the Faculty of Commerce, English Section, from 2014 to 2017. Additionally, she holds an Associate's Degree in sales and customer service, which complements her professional experience in the banking sector.
Background
Before her current position at NBE, Donia Gamal gained practical experience through various internships. She worked as a Trainee at ALEXBANK in 2015 for one month and at The United Bank of Egypt in 2016 for another month. In 2017, she furthered her experience in the financial sector by working as a bancassurance representative at Egyptian Life Takaful Company for three months.
Professional Skills
Donia Gamal possesses a strong proficiency in building and maintaining professional relationships. This skill is essential in her role in customer service, where effective communication and relationship management are critical to ensuring client satisfaction and loyalty.