Esraa Khaled
About Esraa Khaled
Esraa Khaled is a Customer Service Representative at the National Bank of Egypt, where she has worked since 2019. She holds an MBA in Strategic Management from the Arab Academy for Science, Technology and Maritime Transport and a Bachelor's degree in Business from Suez Canal University.
Work at National Bank of Egypt (NBE)
Esraa Khaled has been employed at the National Bank of Egypt (NBE) since 2019. She holds the position of Customer Service Representative and operates within the Ismailia Governorate, Egypt. Her role involves assisting customers with inquiries and providing support related to banking services. With five years of experience in this position, she has developed skills in customer relations and service management.
Education and Expertise
Esraa Khaled studied at the Arab Academy for Science, Technology and Maritime Transport, where she focused on Strategic Management. She earned her Master of Business Administration (MBA) from 2018 to 2020. Prior to this, she obtained a Bachelor's degree in Business/Commerce from Suez Canal University, completing her studies from 2011 to 2015. Her educational background equips her with a solid foundation in business principles and management strategies.
Background
Esraa Khaled has a diverse work history that includes roles in customer service and sales. Before joining the National Bank of Egypt, she worked as a Sales Assistant at Delta Insurance for one month in 2016. Additionally, she served as an Assistant at EMBEE READYMADE GAR. IND. LTD. for eleven months in the same year. Her experiences in these positions have contributed to her skills in customer interaction and support.
Career Progression
Esraa Khaled's career began with her roles in the private sector, where she gained initial experience in sales and assistance. Her transition to the National Bank of Egypt marked a significant step in her professional journey, allowing her to apply her educational background in a customer-focused banking environment. Over the years, she has built a reputation for her commitment to customer service.