Heba Amgad
About Heba Amgad
Heba Amgad is a Bank Teller at the National Bank of Egypt, where she has worked since 2019. She specializes in customer service, currency exchange, and cross-selling bank products, and holds an MBA from Helwan University Cairo.
Work at National Bank of Egypt (NBE)
Heba Amgad has been employed as a Bank Teller at the National Bank of Egypt (NBE) since 2019. In her role, she provides exceptional customer service and is responsible for completing special requests, including the management of Christmas and vacation clubs. Her experience at NBE spans over five years, during which she has developed a strong understanding of banking operations and customer needs.
Education and Expertise
Heba Amgad studied Business Administration and Management at Helwan University in Cairo. She completed her Master of Business Administration (MBA) from 2018 to 2020. Her educational background equips her with the necessary skills to excel in the banking sector, particularly in customer service and financial management.
Customer Service Skills
Heba Amgad is skilled in providing exceptional customer service, which includes engaging with customers to fulfill their banking needs. She actively cross-sells bank products by informing customers about new services and product promotions. Her ability to handle special requests enhances the customer experience at NBE.
Currency Exchange and Transactions
Heba Amgad has expertise in handling currency exchange and processing foreign currency transactions. This skill is essential in her role as a Bank Teller, as it allows her to assist customers with various international banking needs effectively. Her proficiency in these areas contributes to the overall efficiency of the banking operations at NBE.
Mathematical Skills in Banking
Heba Amgad is skilled in performing both basic and advanced mathematical calculations within a banking context. This proficiency is crucial for accurately processing transactions and managing financial records, ensuring that all banking operations are conducted smoothly and efficiently.