Heidy Ragheb
About Heidy Ragheb
Heidy Ragheb serves as the Head of Segments and Wealth Management at the National Bank of Egypt, a position she has held since 2019. With extensive experience in banking and customer service, she has previously worked in various roles at Emirates NBD, Citi, and BNP Paribas.
Work at National Bank of Egypt (NBE)
Heidy Ragheb has been serving as the Head of Segments and Wealth Management at the National Bank of Egypt since 2019. In this role, she oversees the development and management of various banking segments, focusing on wealth management strategies to enhance customer satisfaction. Her tenure at NBE has lasted for five years, during which she has contributed to the bank's growth and service quality in Cairo, Al Qahirah, Egypt.
Previous Experience at Emirates NBD
Before joining the National Bank of Egypt, Heidy Ragheb worked at Emirates NBD as the Head of Marketing and Customer Experience from 2013 to 2019. Her six-year tenure in the United Arab Emirates involved leading initiatives to improve customer engagement and satisfaction, utilizing her expertise in marketing strategies and customer experience management.
Background in Banking and Customer Service
Heidy Ragheb has extensive experience in the banking sector, having worked at Citi as the Head of Customer Services Centers from 1997 to 2007 in New York, New York, United States. This ten-year role allowed her to develop strong customer service protocols and enhance operational efficiency. Additionally, she served as the Customer Experience and Quality Head at BNP Paribas during her six years at Emirates NBD Bank Egypt from 2007 to 2013 in Paris, Île-de-france, France.
Education and Expertise
Heidy Ragheb holds a Bachelor of Arts degree in Commerce with a focus on English and Accounting from Ain Shams University, where she studied from 1993 to 1997. Her educational background has equipped her with analytical skills and knowledge in internal audit, which she applies in her current role to enhance customer satisfaction and operational quality.
Quality Assurance and Branch Management Skills
Ragheb possesses a strong background in quality assurance, particularly within the banking industry. Her experience in branch management has further enhanced her ability to oversee various facets of banking operations, ensuring that customer service standards are met and maintained across different segments.