Hoda Samir
About Hoda Samir
Hoda Samir is a seasoned customer service representative with extensive experience in the banking sector. She has held various roles at multiple banks, including her current positions at Barclays Bank Plc, Bank Audi - Egypt, Abu Dhabi Commercial Bank, Banque Misr, and National Bank of Egypt.
Current Role at National Bank of Egypt (NBE)
Hoda Samir has been employed as a Customer Service Representative at the National Bank of Egypt (NBE) since 2015. With over nine years of experience in this role, she is responsible for assisting customers with their banking needs, providing information about products and services, and resolving inquiries. Her long tenure at NBE highlights her commitment to customer service and the banking sector.
Experience at Barclays Bank Plc
Hoda Samir has served as a Senior Sales Executive at Barclays Bank Plc since 2016. In this role, she focuses on driving sales and enhancing customer satisfaction. Her experience in this position spans eight years, during which she has developed skills in sales strategy and customer engagement.
Role at Bank Audi - Egypt
Hoda Samir has held multiple positions at Bank Audi - Egypt. She worked as a Relationship Manager from 2018 to 2020, where she managed client relationships and provided financial advice. Currently, she is a Corporate Relationship Manager, a role she has occupied since 2019, focusing on corporate clients and their banking needs.
Education and Expertise
Hoda Samir studied at Cairo University, where she earned a degree from the Faculty of Arts with a focus on Public/Applied History. Her educational background provides her with a solid foundation for understanding customer needs and delivering effective service in the banking industry.
Additional Roles in Banking
In addition to her roles at NBE and Bank Audi, Hoda Samir has worked as a Direct Sales Agent at Abu Dhabi Commercial Bank since 2020 and as a Telesales representative at Banque Misr since 2021. These positions have contributed to her extensive experience in sales and customer service within the banking sector.