Hossam El Gabry
About Hossam El Gabry
Hossam El Gabry is a Senior Quality Specialist at the National Bank of Egypt, where he has worked since 2019. He holds a Bachelor's degree in Accounting and Finance from Cairo University and has extensive experience in customer service and account management.
Work at National Bank of Egypt (NBE)
Hossam El Gabry has been employed at the National Bank of Egypt (NBE) since 2015, currently holding the position of Senior Quality Specialist. In this role, he has focused on enhancing service quality and managing customer satisfaction. His tenure at NBE spans over nine years, during which he has developed expertise in handling banking complaints and evaluating service levels across various branches. Prior to his current role, he served as a Relationship Manager at NBE, contributing to customer relationship management and account oversight.
Education and Expertise
Hossam El Gabry earned a Bachelor's degree in Accounting and Finance from Cairo University, completing his studies from 2006 to 2011. This educational background has provided him with a solid foundation in financial principles and accounting practices. His expertise extends to customer service and account management, with over five years of experience in these areas, particularly within the banking sector.
Background in Customer Service and Account Management
Hossam El Gabry has a strong background in customer service and account management, accumulating over five years of experience. His previous role as an Enterprise Account Manager at Vodafone from 2013 to 2015 allowed him to develop skills in managing client accounts and addressing customer needs. Additionally, his experience as a Team Leader at Raya Holding from 2012 to 2013 further enhanced his leadership and team management capabilities.
Professional Experience Prior to NBE
Before joining the National Bank of Egypt, Hossam El Gabry worked at Vodafone as an Enterprise Account Manager for two years, where he managed enterprise-level client accounts. He also held a position at Raya Holding as a Team Leader for nine months, where he oversaw team operations and contributed to service delivery. These roles provided him with valuable insights into customer relations and service management.