Lamiaa Mokhtar
About Lamiaa Mokhtar
Lamiaa Mokhtar is a Customer Service Representative at the National Bank of Egypt, where she has worked since 2018. She holds a Bachelor's degree in Accounting from Cairo University and has experience in enhancing customer service protocols and satisfaction.
Work at National Bank of Egypt (NBE)
Lamiaa Mokhtar has been employed at the National Bank of Egypt (NBE) since 2018, serving as a Customer Service Representative. Her role involves direct interaction with customers, addressing inquiries, and providing support to enhance customer experiences. She has been based in the Giza Governorate, Egypt, for the duration of her tenure. Mokhtar has participated in various training programs aimed at improving customer service skills, contributing to her effectiveness in the role.
Previous Employment Experience
Before joining the National Bank of Egypt, Lamiaa Mokhtar worked as a Telesales Agent at Royal Booking for a period of two months in 2016. Following this role, she gained further experience as a Customer Service Representative at Xceed for three months in 2017. These positions provided her with foundational skills in customer service and sales.
Education and Expertise
Lamiaa Mokhtar earned her Bachelor's degree in Accounting from the Faculty of Commerce at Cairo University, where she studied from 2013 to 2017. This educational background has equipped her with essential knowledge and skills relevant to her role in customer service, particularly in handling financial inquiries and transactions.
Contributions to Customer Service Initiatives
At the National Bank of Egypt, Lamiaa Mokhtar has been actively involved in initiatives aimed at improving customer satisfaction. She has contributed to the development of customer service protocols, which are designed to enhance the overall customer experience. Her involvement in these initiatives reflects her commitment to providing quality service.