Mahmoud Raafat
About Mahmoud Raafat
Mahmoud Raafat is a Platinum Relationship Manager at the National Bank of Egypt, where he has worked since 2021. He has a background in accounting and finance from Ain Shams University and has held various roles within the bank, demonstrating a career progression from customer service to management.
Work at National Bank of Egypt (NBE)
Mahmoud Raafat has held multiple positions at the National Bank of Egypt (NBE) since 2017. He began as a Customer Service Representative, serving for three years until 2020. In 2018, he briefly worked as an Operational Specialist, gaining insights into banking operations. Following his customer service role, he transitioned to a Senior Customer Service Representative position in 2020, where he has worked for four years. In 2021, he advanced to the role of Platinum Relationship Manager, focusing on managing high-value client relationships.
Education and Expertise
Mahmoud Raafat earned a Bachelor of Commerce (B.Com.) degree in Accounting and Finance from Ain Shams University, where he studied from 2011 to 2015. Prior to this, he completed his secondary education at Modern School Elzahraa, where he studied General Studies from 1997 to 2010. His educational background provides a solid foundation for his roles in banking, particularly in customer service and relationship management.
Background
Mahmoud Raafat began his professional career as an Account Payable Trainee at Schlumberger in 2014 for one month. This early experience in the corporate sector contributed to his understanding of financial processes. He later joined the National Bank of Egypt, where he has developed a comprehensive understanding of banking operations and customer service through various roles.
Achievements
Mahmoud Raafat's career trajectory reflects significant growth within the National Bank of Egypt. He successfully transitioned from a customer service role to a managerial position, demonstrating his capability and adaptability. His strong communication and presentation skills are essential in managing high-value client relationships, contributing to his effectiveness in his current role as Platinum Relationship Manager.