Mariam Samy
About Mariam Samy
Mariam Samy is a Customer Service Representative with extensive experience in the information technology and services sector, particularly in banking and telecommunications. She holds a Bachelor's degree in Accounting and a professional certification in Human Resources Management, and has developed strong negotiation and analytical skills throughout her career.
Work at National Bank of Egypt (NBE)
Currently, Mariam Samy serves as a Customer Service Representative at the National Bank of Egypt (NBE). She has held this position since 2019, contributing to customer support and service operations in Asyut, Egypt. Prior to her current role, she worked as a Bank Teller at NBE from 2018 to 2019 for a duration of 10 months. Her experience at NBE encompasses various customer service responsibilities, enhancing her skills in client interaction and support.
Education and Expertise
Mariam Samy holds a Bachelor's degree in Accounting from the Faculty of Commerce, English Section at Assuit University, which she completed from 2011 to 2015. Additionally, she obtained a Foundation Certificate in Human Resources Management from the AUC - School of Continuing Education in 2018. Her educational background is complemented by a professional certification in Human Resources Management, which has broadened her understanding of HR processes.
Background in Customer Service
Mariam Samy has a solid background in customer service, having worked in various roles across different sectors. She began her career in customer care at Orange Business Services in 2018, where she served as a Customer Care Representative for 5 months. Her experience also includes internships at Banque du Caire and Crédit Agricole, where she gained insights into banking operations and customer interactions.
Skills and Competencies
Mariam possesses strong negotiation and analytical skills, which are essential for effective customer service. Her expertise in Microsoft Word supports her documentation and communication tasks within her role. These skills contribute to her ability to address customer needs and enhance service delivery in her current position.
Language Proficiency
Mariam Samy studied English Language and Literature at Salam Language School in Assuit, achieving a score of 94%. This extensive language training has equipped her with strong communication skills, which are vital for her role in customer service and interaction with clients.