Mena Ashraf
About Mena Ashraf
Mena Ashraf is a Customer Service Representative at the National Bank of Egypt, where she has worked since 2021. She holds a Bachelor's degree in Accounting from Ain Shams University and has experience in both sales and customer service roles within the banking industry.
Work at National Bank of Egypt (NBE)
Mena Ashraf has been employed at the National Bank of Egypt (NBE) as a Customer Service Representative since 2021. In this role, Mena engages with customers to address inquiries, resolve issues, and provide information about banking services. The position requires strong communication skills and a thorough understanding of banking products, which Mena has developed through previous roles in the banking sector.
Education and Expertise
Mena Ashraf graduated from Ain Shams University with a Bachelor's degree in Accounting, completing the program from 2014 to 2018. The education provided a solid foundation in accounting principles and practices. Mena's expertise is further enhanced by participation in a training program at the Employability and Career Development Center at Ain Shams University, which focused on career development skills.
Background in Banking Sector
Mena Ashraf began working in the banking sector in 2017 as a trainee at QNB Group, where the experience provided initial exposure to the industry. Mena transitioned to a Sales Agent role at ALEXBANK from 2020 to 2021, focusing on sales strategies and customer engagement. This experience laid the groundwork for the current position at NBE, emphasizing a strong background in both sales and customer service.
Previous Experience at ALEXBANK
Before joining the National Bank of Egypt, Mena Ashraf worked as a Sales Agent at ALEXBANK from 2020 to 2021. In this role, Mena was responsible for promoting banking products and services, which involved direct interaction with customers. This experience contributed to Mena's skill set in sales and customer relations, essential for success in the banking industry.
Training Experience at ECDC - ASU
Mena Ashraf briefly served as a Training Specialist at the Employability and Career Development Center (ECDC) at Ain Shams University in 2018. This position lasted for one month and involved developing training programs aimed at enhancing employability skills among students. The experience provided valuable insights into training methodologies and career development.