Merna Samir
About Merna Samir
Merna Samir is a customer service professional currently employed at the National Bank of Egypt since 2021. She previously worked at Al Ahli Bank of Kuwait - Egypt and uniCare Medical Centre, and holds a degree in Management Information Systems from Helwan University.
Work at National Bank of Egypt (NBE)
Merna Samir has been employed at the National Bank of Egypt (NBE) since 2021, where she holds the position of Customer Service representative. In this role, she is responsible for assisting customers with their banking needs, addressing inquiries, and providing solutions to enhance customer satisfaction. Her tenure at NBE has lasted for three years, during which she has contributed to the bank's commitment to quality service.
Previous Experience at Al Ahli Bank of Kuwait - Egypt
Prior to her current role, Merna Samir worked as a Sales Representative at Al Ahli Bank of Kuwait - Egypt in 2018. Her employment lasted for eight months, during which she engaged with clients to promote banking products and services. This experience provided her with foundational skills in sales and customer interaction within the banking sector.
Experience at uniCare Medical Centre
In 2019, Merna Samir served as a Customer Service Representative at uniCare Medical Centre for five months. In this capacity, she was responsible for managing patient inquiries and providing support to ensure a positive experience for patients. This role further developed her customer service skills in a healthcare setting.
Education and Expertise
Merna Samir completed her secondary education at Maria Ausiliatrice Language School, where she studied from 1999 to 2013. She then pursued higher education at Helwan University, focusing on Computer/Information Technology Administration and Management. She earned a degree in Management Information Systems (MIS) from 2013 to 2017. This educational background equips her with both technical and management skills relevant to her roles in customer service.