Mohamed Essam ✪
About Mohamed Essam ✪
Mohamed Essam is a Tele Sales Officer at the National Bank of Egypt, where he has worked since 2021. He has previous experience in customer service and hospitality, having worked at Banque Misr and Four Seasons Hotels and Resorts.
Work at National Bank of Egypt (NBE)
Currently, Mohamed Essam serves as a Tele Sales Officer at the National Bank of Egypt (NBE), a position he has held since 2021. In this role, he is responsible for presenting and cross-selling various banking products, including credit cards and personal loans, to both existing and prospective clients. His work involves engaging with customers to understand their needs and provide suitable banking solutions. He regularly participates in meetings to assess sales activities and track progress towards established goals.
Previous Experience at Banque Misr
Before joining NBE, Mohamed Essam worked at Banque Misr as a Customer Service Representative from 2019 to 2020. During his 11 months in this role, he focused on delivering quality customer service and addressing client inquiries. His experience at Banque Misr provided him with valuable insights into customer relations and banking operations.
Background in Hospitality at Four Seasons Hotels and Resorts
Mohamed Essam has a background in the hospitality industry, having worked at Four Seasons Hotels and Resorts. He served in two capacities: first as a Banquet staff member from 2015 to 2017 for two years, and later in the Accounting Department, including work with the Tax Federation, from 2017 to 2018 for 11 months. These roles contributed to his skills in customer service and operational management.
Education and Expertise
Mohamed Essam studied Management at Madina Academy from 2013 to 2017, completing a four-year program. His educational background has equipped him with foundational knowledge in management principles, which he applies in his current role in banking and sales.
Relationship Building in Banking
In his professional career, Mohamed Essam has developed strong working relationships with various companies and employees. His focus on ensuring customer satisfaction with banking services has been a key aspect of his roles, particularly in sales and customer service. This ability to foster relationships is essential in the banking sector, where trust and communication are vital.