Mohamed Gamal
About Mohamed Gamal
Mohamed Gamal is a Product Manager at the National Bank of Egypt, specializing in debit and prepaid cards business development since 2019. He has over a decade of experience in the banking sector, having held various roles including supervisor and customer service officer.
Work at National Bank of Egypt (NBE)
Mohamed Gamal has been employed at the National Bank of Egypt (NBE) since 2010. He initially served as a Customer Service Officer for three years, where he gained foundational experience in customer interactions. In 2013, he transitioned to the role of Supervisor of Debit and Prepaid Cards Business Development, a position he held for 11 years. In 2019, he advanced to the role of Product Manager for Debit and Prepaid Cards Business Development. In this capacity, he has played a significant role in coordinating the development of operational systems and procedures for these card products.
Education and Expertise
Mohamed Gamal earned a Bachelor of Arts (BA) degree from Ain Shams University, specializing in the Hebrew section. His studies spanned from 2005 to 2009, providing him with a solid educational foundation. His expertise lies in product management, particularly in the debit and prepaid card sectors, where he has developed strategies for pricing, advertising, marketing, and training.
Background in Customer Service
Prior to his extensive career at the National Bank of Egypt, Mohamed Gamal worked at Orange Egypt as a Call Center Agent for three months in 2009. This early experience in customer service contributed to his skills in managing client relations and understanding customer needs, which he later applied in his roles at NBE.
Management of Third-Party Processor Relations
In his role as Product Manager at NBE, Mohamed Gamal has managed relationships with third-party processors in the electronic payment cards and ATM sectors. This involves collaboration with other domestic banks to ensure effective processing and service delivery for debit and prepaid card products.
Collaboration on Mobile Payment Products
Mohamed Gamal has worked closely with development teams on mobile payment products. His role includes reviewing enhancement requests to assess their strategic value, ensuring that product development aligns with market needs and organizational goals.