Osama Gad
About Osama Gad
Osama Gad is a customer service professional with a decade of experience at the National Bank of Egypt in Cairo. He has a background in logistics and supply chain coordination and holds a customs clearance certification from the Ministry of Finance in Egypt.
Work at National Bank of Egypt (NBE)
Osama Gad has been employed at the National Bank of Egypt since 2014, serving in the role of Customer Service. Over the course of ten years, he has developed a strong understanding of customer relations and banking operations in Cairo, Al Qahirah, Egypt. His responsibilities include assisting customers with inquiries, resolving issues, and providing information about banking products and services.
Previous Experience in Logistics and Supply Chain
Before joining the National Bank of Egypt, Osama Gad worked at Elsewedy Power System Projects from 2011 to 2014. In his role as Logistics and Supply Chain Coordinator, he managed logistics operations and coordinated supply chain activities. This experience provided him with valuable insights into operational efficiency and project management within the energy sector.
Education and Expertise
Osama Gad completed General English studies at the School of Continuing Education at the American University in Cairo. This educational background has equipped him with effective communication skills, which are essential in his customer service role. Additionally, he possesses advanced skills in Microsoft Office 2003-2007 Professional Edition, enhancing his productivity and efficiency in various tasks.
Certification in Customs Clearance
Osama Gad holds a CUSTOM CLEARANCE Certificate certified by the Ministry of Finance in Egypt. This certification enables him to practice in the customs profession, demonstrating his knowledge of customs regulations and procedures. This qualification adds to his professional skill set and enhances his capabilities in logistics and supply chain management.
Technical Skills and Internet Research
Osama Gad is experienced in using various email programs and conducting effective internet research. These skills are crucial for his role in customer service, allowing him to efficiently communicate with clients and gather necessary information to address customer inquiries.