Ranya Hassan
About Ranya Hassan
Ranya Hassan is a Personal Banker at the National Bank of Egypt, where she has worked since 2019. She has a background in customer service and conflict resolution, with previous roles at noon, CAREEM Egypt, and experience in the tourism and hospitality industry.
Work at National Bank of Egypt (NBE)
Ranya Hassan has been employed at the National Bank of Egypt (NBE) as a Personal Banker since 2019. In this role, she utilizes her expertise in banking to assist clients with their financial needs. Her responsibilities include managing customer accounts, providing financial advice, and facilitating transactions. Ranya's tenure at NBE has allowed her to develop a strong understanding of banking operations and customer service.
Previous Experience in Customer Service
Prior to her current role, Ranya Hassan gained valuable experience in customer service through various positions. She worked at noon as a Customer Service Specialist for four months in 2019 and served as a Team Captain at the same company for three months. Additionally, she was employed at CAREEM Egypt as a Customer Care Representative from 2018 to 2019 for eight months. These roles helped her develop strong communication and conflict resolution skills.
Background in Tourism and Hospitality
Ranya Hassan has experience in the tourism and hospitality industry, which complements her banking career. She worked as a Reservations Manager at Pyramisa Hotels & Resorts from 2017 to 2018 for four months. This background has equipped her with skills in customer relations and service management, enhancing her capabilities in her current banking role.
Education and Expertise
Ranya Hassan graduated with a Bachelor's degree in Accounting from Aswan University, where she studied from 2014 to 2018. Her academic background provides a strong foundation for her work in banking, enabling her to understand financial principles and practices effectively. This education supports her role as a Personal Banker, where accounting knowledge is essential.
Skills in Conflict Resolution
Ranya Hassan possesses skills in handling abusive customers, demonstrating her strong conflict resolution abilities. This skill set is crucial in the banking sector, where customer interactions can sometimes be challenging. Her experience in customer service roles has further refined these abilities, allowing her to manage difficult situations effectively.