Samah Mahmoud
About Samah Mahmoud
Samah Mahmoud is a Customer Service Agent at the National Bank of Egypt, where she has worked since 2016. She studied Accounting at Cairo University from 2008 to 2011 and has held various positions in customer service and accounting throughout her career.
Work at National Bank of Egypt (NBE)
Samah Mahmoud has been employed at the National Bank of Egypt (NBE) as a Customer Service Agent since 2016. In this role, she has accumulated eight years of experience in customer service within the banking sector. Her responsibilities include assisting customers with inquiries, resolving issues, and providing information about banking products and services. NBE is one of the largest banks in Egypt, and her position contributes to the bank's commitment to customer satisfaction.
Education and Expertise
Samah Mahmoud studied Accounting at Cairo University from 2008 to 2011, completing a three-year program. This educational background has equipped her with essential skills in financial management and accounting principles. Her academic training supports her professional roles in various accounting and customer service positions throughout her career.
Background
Samah Mahmoud began her career in the financial sector with a traineeship at Banque Misr in 2010, where she worked for two months. She then transitioned to a role as an Accountant at Accounting Offices in Phoenix, Arizona, for five months in 2012. Following this, she served as a Call Center Agent at Alexbank from 2012 to 2015, gaining valuable experience in customer interactions. Additionally, she worked at Egypt Express Travel as an Accountant and Data Entry specialist from 2015 to 2016.
Previous Work Experience
Before her current role at the National Bank of Egypt, Samah Mahmoud held several positions that contributed to her professional development. She worked as an Accountant and Data Entry specialist at Egypt Express Travel for six months in 2015 to 2016. Prior to that, she spent three years at Alexbank as a Call Center Agent, where she focused on customer service. Her diverse experience in accounting and customer service roles has shaped her capabilities in her current position.