Akash K
About Akash K
Akash K is a Software Engineer with extensive experience in ServiceNow development and administration, currently working at The National Institutes of Health. He has a Master's Degree in Computer Science from Texas A&M University-Kingsville and has played a significant role in integrating ServiceNow instances for Incident Management across organizations.
Work at National Institutes of Health
Currently, Akash K serves as a Software Engineer at the National Institutes of Health, a position he has held since 2017. In this role, he has contributed to various projects, particularly in the area of ServiceNow development. His responsibilities include integrating multiple ServiceNow instances to synchronize Incident Management across different organizations' ServiceDesks, which enhances operational efficiency.
Previous Experience at Genuine Parts Company
Prior to his current role, Akash K worked as a ServiceNow Admin/Developer at Genuine Parts Company from 2015 to 2017 in Atlanta, GA. During his two years there, he gained valuable experience in ServiceNow administration and development, which laid the foundation for his subsequent work in the field.
Education and Expertise
Akash K earned a Master’s Degree in Computer Science from Texas A&M University-Kingsville. His academic background has equipped him with a solid foundation in software engineering principles, which he applies in his professional roles. He possesses over three years of experience in ServiceNow development and administration, focusing on ITSM design and configuration.
ServiceNow Development Skills
Akash K has developed a Service Portal that enhances user experience by simplifying the process of creating requests and incidents. He is experienced in implementing complex integrations such as LDAP and SSO within ServiceNow environments. Additionally, he has strong skills in customizing ITIL process configurations, including Incident and Problem Management, using ServiceNow.
Certifications and Professional Recognition
Akash K holds a certification as a ServiceNow Administrator, which demonstrates his expertise in the ServiceNow platform. This certification reflects his commitment to maintaining a high level of proficiency in ServiceNow development and administration.