Arthur Mc Cormack
About Arthur Mc Cormack
Arthur McCormack is an IT Specialist with experience in Tier I and II support, currently working at the National Institutes of Health since 2018. He has previously held positions at Conservation International, USPTO, and Evolver Inc., and is pursuing a Bachelor's degree in Networking and Telecommunications from Fort Hays State University.
Work at National Institutes of Health
Arthur McCormack has been employed at the National Institutes of Health (NIH) as an IT Specialist (Tier I & II support) since 2018. In this role, he provides technical support and ensures the smooth operation of IT services. His responsibilities include troubleshooting complex authentication technologies, such as RSA fobs and PIV Smartcards, which enhances system security and user trust. McCormack's position at NIH highlights his commitment to maintaining high standards of IT service delivery in a critical research environment.
Previous Experience in IT Support
Before joining NIH, Arthur McCormack held several positions in IT support. He worked as a Help Desk Technician (Tier I & II support) at the United States Patent and Trademark Office (USPTO) from 2015 to 2018. Prior to that, he served as a Technical Support Specialist (Contract – Tier I) at Evolver Inc. from 2014 to 2015. Additionally, he completed a two-month internship as a Desktop Support Technician at Conservation International in 2014. These roles provided him with a solid foundation in technical support across various platforms.
Education and Expertise
Arthur McCormack is pursuing a Bachelor's degree in Networking and Telecommunications at Fort Hays State University, which he has been studying since 2018. His education complements his practical experience in IT support, equipping him with the necessary skills to manage multi-platform environments effectively. McCormack's academic background enhances his ability to troubleshoot and resolve technical issues efficiently.
Technical Skills and Contributions
Arthur McCormack has developed a range of technical skills throughout his career. He has contributed to the seamless operation of multi-platform environments by providing robust support for Windows, Mac, and iOS systems. He has also enhanced user satisfaction and system reliability by offering remote access support using BeyondTrust. McCormack ensures high network availability and performance by resolving connectivity issues related to LAN, WLAN, WAN, VPN, and VoIP technologies. His efforts in updating the company knowledge base reflect his commitment to continuous learning and improvement.