Christine Mui
About Christine Mui
Christine Mui is a Desktop Support Specialist at the National Institutes of Health, where she manages user accounts and provides remote support. She holds a Public Trust Clearance and has experience in IT support and research roles.
Work at National Institutes of Health
Christine Mui has served as a Desktop Support Specialist at the National Institutes of Health (NIH) since 2020. In this role, she manages user accounts, network drives, and distribution lists through Active Directory. She holds a Public Trust Clearance, which is essential for her responsibilities at the NIH/National Cancer Institute (NCI). Christine employs JAMF and BigFix for software installation and updates, and utilizes MobileIron for managing mobile devices. She provides remote support using tools such as Bomgar, Cisco Jabber, and WebEx Teams, ensuring efficient assistance to users.
Education and Expertise
Christine Mui earned a Bachelor of Science degree in Physiology and Neurobiology from the University of Maryland, completing her studies from 2013 to 2017. Her educational background provides a foundation for her technical skills in IT support. She has developed expertise in managing IT operations, including troubleshooting virtual machines and running automation scripts using PowerShell. Her knowledge extends to hard drive encryption recovery utilizing Bitlocker and FileVault.
Background in IT Support
Prior to her current position at NIH, Christine Mui worked in various IT support roles. She served as an IT Help Desk Support Tier 2 at Pearson for two months in 2020 and as a Research Scientist at the University of Maryland for four months in 2016. Additionally, she was a Research Assistant at the University of Maryland from 2014 to 2017. These experiences contributed to her skills in user support and technical troubleshooting.
Technical Skills and Tools
Christine Mui utilizes a range of technical tools and solutions in her role as a Desktop Support Specialist. She manages user accounts and network resources through Active Directory and employs JAMF and BigFix for software management. Her expertise includes the use of MobileIron for mobile device management and remote support tools like Bomgar, Cisco Jabber, and WebEx Teams. She also provides hard drive encryption recovery services and troubleshoots virtual machines on personally owned equipment.
Role in Equipment Deployment
In her position at the NIH, Christine Mui acts as the first line of contact for Government Furnished Equipment (GFE) deployment procedures. She plays a crucial role in ensuring that equipment is properly managed and deployed to users, facilitating smooth operations within the organization.