Diego Pineda
About Diego Pineda
Diego Pineda is an IT Support Engineer with extensive experience in computer networks and security, currently working at the National Institutes of Health. He has a background in providing technical support and ensuring compliance with federal security standards.
Current Role at National Institutes of Health
Diego Pineda has served as an IT Support Engineer at the National Institutes of Health (NIH) since 2014. In this role, he is responsible for resolving technical issues, ensuring compliance with federal government policies, and providing support for various IT systems. His work includes evaluating end-user software risks and managing incident response service tickets related to security violations. Pineda's expertise contributes to maintaining a secure and efficient IT environment within the organization.
Experience in Catering and Hospitality
Diego Pineda has been employed at The Classic Catering People since 2011, where he works as a Server and Bartender. This role has allowed him to develop customer service skills while managing food and beverage service in the Baltimore, Maryland area. Additionally, he has worked at Paladar Latin Kitchen & Rum Bar since 2013, further enhancing his experience in the hospitality industry.
Educational Background in Computer Networking
Diego Pineda studied at the University of Maryland Global Campus, where he earned a Bachelor of Science in Computer Networks and Security from 2013 to 2015. Prior to this, he attended Montgomery College, obtaining two Associates of Applied Sciences in Wireless Technologies and Network and Wireless-CISCO from 2009 to 2012. His educational background provides a strong foundation in IT support and network security.
Technical Skills and Responsibilities
In his role as an IT Support Engineer, Diego Pineda ensures that devices are compliant with FIPS 140-2 standards to protect against cybersecurity threats. He has experience in coordinating support calls across multiple departments and modifying policies as necessary. Pineda has also administered mobile device support, including iOS and Blackberry, and has set up secure systems for identity verification and two-factor authentication.
Previous Experience at Montgomery College
Diego Pineda worked as a Lab Proctor at Montgomery College for three months in 2012. His responsibilities included ensuring the proper installation of cables, operating systems, and software during lab relocations. This role provided him with hands-on experience in managing technical setups and supporting educational environments.