Jessica Hiller
About Jessica Hiller
Jessica Hiller is a Health Communications Specialist and Information Technology Specialist at the National Institutes of Health, where she has worked since 2011. She has a background in Public Relations and Political Science, and has held various roles in health communications and project management.
Work at National Institutes of Health
Jessica Hiller has been employed at the National Institutes of Health (NIH) since 2011, serving as both a Health Communications Specialist and Information Technology Specialist. In this role, she leads the review and publishing of 508 compliance for NIH FOIA documents, ensuring accessibility for individuals with disabilities. Hiller manages the NIH Calendar of Events, facilitating collaboration among NIH scientists, staff, and contractors. She also enhances the principal NIH website, which serves as a primary source for vetted health information, attracting millions of viewers each month.
Education and Expertise
Jessica Hiller holds an MBA from the University of Maryland, where she studied Public Relations from 2010 to 2013. Prior to that, she earned a Bachelor of Science degree in Political Science and Government from the State University of New York at Plattsburgh, completing her studies from 2002 to 2006. Her educational background provides a strong foundation for her work in health communications and information technology.
Previous Work Experience
Before joining NIH, Jessica Hiller worked as a Research Analyst at Ipreo from 2006 to 2009, where she gained valuable experience in research methodologies. She then served as an Assistant to Special Projects at Senior Service America from 2010 to 2011. This diverse work history has contributed to her expertise in health communications and project management.
Health Communications and Digital Strategy
In her current role, Jessica Hiller leads the coordination of teams to provide weekly health news items, incorporating research and imagery for public dissemination. She publishes health materials and communication strategies across NIH platforms using tools such as Drupal and Adobe Dreamweaver. Hiller supports digital health communications platforms, including Gov Delivery and listservs, which deliver health news updates to over 135,000 subscribers daily. Additionally, she collaborates on web and social media communications policies, influencing strategies to enhance public health messaging.
Social Media and Public Engagement
Jessica Hiller plays a key role in managing NIH's social media presence, including platforms like Twitter and Facebook. She develops a posting calendar informed by web analytics and metrics to optimize engagement and outreach. Her efforts in social media and public communications aim to increase awareness and accessibility of health information to a broader audience.