Marco Crosby
About Marco Crosby
Marco Crosby is a Customer Relationship Management Specialist at the National Institutes of Health, where he has worked since 2000. He is currently studying Network Administration and Information Technology at Northern Virginia Community College.
Work at National Institutes of Health
Marco Crosby has been employed at the National Institutes of Health (NIH) since 2000. He serves as a Customer Relationship Management Specialist, contributing to the organization's efforts in managing and enhancing customer interactions. His role involves utilizing various CRM tools and strategies to improve service delivery and support the NIH's mission. Crosby has worked in a hybrid capacity, balancing both remote and on-site responsibilities over his 24-year tenure.
Previous Experience at Treasury
Before joining the National Institutes of Health, Marco Crosby worked at the U.S. Department of the Treasury as a Desktop Support Executive Response Team member. His employment spanned from 1997 to 2000, during which he operated in the Washington D.C. Metro Area. In this role, he provided on-site technical support, addressing desktop issues and ensuring efficient operation of IT systems within the department.
Education and Expertise
Marco Crosby is currently pursuing studies in Network Administration at Northern Virginia Community College. He has been engaged in this educational program since 2021, focusing on Information Technology. His academic pursuits complement his professional experience in customer relationship management and technical support, enhancing his skills in IT and customer service.
Background
Marco Crosby has a background in information technology and customer service. His career began in the late 1990s with a role at the Treasury, where he gained foundational experience in desktop support. Over the years, he transitioned to a specialized role at the NIH, where he has developed expertise in customer relationship management, contributing to the effective operation of the organization.