Mercy Musili
About Mercy Musili
Mercy Musili is a Service Desk Analyst at the National Institutes of Health in Bethesda, Maryland, where she has worked since 2017. She holds an MBA from the University of Nairobi and has a diverse work history, including roles in customer service and IT support.
Work at National Institutes of Health
Mercy Musili has been employed as a Service Desk Analyst at the National Institutes of Health (NIH) since 2017. Located in Bethesda, Maryland, she has served in this role for seven years. Her responsibilities include providing technical support and assistance to NIH staff, ensuring efficient operation of IT services.
Previous Employment Experience
Prior to her role at NIH, Mercy Musili worked at Verizon Wireless as a Customer Service Representative for three months in 2015 in Basking Ridge, New Jersey. She also held a position as a Cashier at Sears Holdings Corporation for six months in 2015 in Hoffman Estates, Illinois. Earlier in her career, she served as an Administrator at Xinhua News Agency for two years from 2012 to 2014 in China and worked as an IT Helpdesk Technician at Cmc Motors Limited for one year from 2010 to 2011 in Essex, United Kingdom.
Education and Expertise
Mercy Musili obtained her Master of Business Administration (MBA) from the University of Nairobi, where she studied from 2013 to 2017. She also holds a Bachelor of Science degree from Jomo Kenyatta University of Agriculture and Technology, which she completed from 2007 to 2010. Her educational background equips her with knowledge in management and business practices.