Nabilah Pape
About Nabilah Pape
Nabilah Pape is a Program Manager at the National Institutes of Health, where she has over eight years of specialized training experience in computer applications. She has held various roles in academia and industry, including positions as a training specialist and associate professor, and has a strong commitment to quality customer service.
Program Manager at National Institutes of Health
Nabilah Pape currently serves as a Program Manager at the National Institutes of Health (NIH), a position she has held since 2023. In this role, she supports the NIH Business System (NBS) and focuses on enhancing enterprise application support. Her responsibilities include overseeing program operations and ensuring quality customer service within the organization.
Education and Expertise
Nabilah Pape has a diverse educational background. She earned an Associate of Arts (A.A.) in Television Productions from Montgomery College from 1989 to 1992. She later obtained a Bachelor of Science (BS) in Corporate Communications and a Master of Arts (MA) in Publication Design/Media from the University of Baltimore, completing her studies in 1994 and 1997, respectively. Her academic achievements complement her extensive experience in training and program management.
Professional Background
Nabilah Pape has held various positions in her career. She worked as a Service Desk Training Coordinator at SAIC from 2008 to 2011 and as a Training Specialist at SRA International from 2011 to 2013. Additionally, she served as a Change Management Specialist at NIH from 2019 to 2023. Her experience also includes roles as an Associate Professor at Anne Arundel Community College and a Course Lead & Adjunct Professor at Kaplan University.
Training and Teaching Experience
Nabilah Pape has over eight years of specialized training experience in computer applications, particularly within the NIH context. She has taught courses in SharePoint and Microsoft Office, showcasing her expertise in these applications. Her previous roles as a Field & Studio Trainer & Producer at Montgomery Community Television and as a Training Specialist at The Ventura Group further highlight her commitment to education and training.
Commitment to Quality Customer Service
Nabilah Pape demonstrates a strong commitment to quality customer service, particularly in the realm of enterprise application support at the National Institutes of Health. Her focus on customer satisfaction has been a key aspect of her roles, ensuring that users receive effective support and training in various applications and systems.