Nichelle Tyson
About Nichelle Tyson
Nichelle Tyson is a Patient Coordinator at the National Institutes of Health, where she has worked since 2019. She holds a Bachelor of Science in Computer Networks and Cybersecurity from the University of Maryland Global Campus and has completed an apprenticeship with ServiceNow, gaining skills in application development and IT service management.
Work at National Institutes of Health
Nichelle Tyson has served as a Patient Coordinator at the National Institutes of Health since 2019. In this role, she is responsible for coordinating patient care and ensuring that patients receive the necessary support throughout their healthcare journey. Her position requires effective communication and organizational skills to manage patient interactions and facilitate healthcare services.
Education and Expertise
Nichelle Tyson earned a Bachelor of Science in Computer Networks and Cybersecurity from the University of Maryland Global Campus, completing her studies from 2019 to 2021. Additionally, she holds a Bachelor of Science in Health Information/Medical Records Administration from Coppin State University. Her educational background equips her with a blend of technical and healthcare knowledge.
Experience with ServiceNow
Since 2022, Nichelle Tyson has been involved with ServiceNow as a NextGen Extern. During her time in this role, she participated in Project Teach backs and engaged in practical lab exercises. Her externship included a 12-week apprenticeship that provided both instructor-led and on-demand learning, focusing on ITSM Fundamentals & Implementation, Service Portal Fundamentals, and Scripting in ServiceNow Fundamentals.
Skills Development
Through her externship with ServiceNow, Nichelle Tyson developed skills in Application Development and Flow Design. These skills are essential for creating and managing workflows within the ServiceNow platform, enhancing her technical capabilities in the field of IT service management.