Robert Dolores
About Robert Dolores
Robert Dolores is a Senior IT Service Desk Technician at the National Institutes of Health, with over two decades of experience in various IT roles across multiple organizations. He has held positions at HCL Technologies, Western Union Business Solutions, and EY, among others.
Current Role at National Institutes of Health
Robert Dolores serves as a Senior IT Service Desk Technician at the National Institutes of Health (NIH) in Bethesda, MD. He has held this position since 2018, contributing to the IT support services within the organization. His role involves managing technical issues and providing support to ensure smooth operations of IT services at NIH.
Previous Experience at HCL Technologies
Prior to his current role, Robert worked at HCL Technologies as a Senior Analyst from 2015 to 2018. During his three years at HCL, he was involved in various IT projects, focusing on improving service delivery and enhancing user experience.
Career Background at Western Union Business Solutions
Robert spent 11 years at Western Union Business Solutions, where he held the position of IT Supervisor from 2003 to 2014. In this role, he managed IT operations and supervised a team responsible for maintaining technology systems and support services.
Education in Mechanical Engineering
Robert Dolores earned a Bachelor’s Degree in Mechanical Engineering/Mechanical Technology/Technician from Temple University. His studies spanned from 1979 to 1984, providing him with a strong foundation in engineering principles and technology.
Professional Experience Overview
Throughout his career, Robert has held various positions in IT management and support. He worked as a Manager of Information Technology at Meds Publishing in 2002, a Director of Technology Management at Reilly Mortgage Group from 1999 to 2001, and as a Senior Systems Analyst at EY from 1994 to 1999. This diverse experience has equipped him with a broad skill set in IT operations and management.