Robert Young
About Robert Young
Robert Young is a Senior Scientific Engineer at the National Institutes of Health, where he has worked since 2019. He has extensive experience in IT support and engineering, having held various roles at organizations such as the Henry M. Jackson Foundation, Marriott International, and Johns Hopkins Hospital.
Work at National Institutes of Health
Robert Young has been employed at the National Institutes of Health (NIH) as a Senior Scientific Engineer in the LCG division since 2019. In this role, he is responsible for engineering solutions that support scientific research initiatives. His work involves collaboration with various stakeholders to ensure the infrastructure meets the needs of high-visibility projects. Young's tenure at NIH has extended for five years, during which he has contributed to enhancing operational efficiencies within the organization.
Previous Experience at Henry M Jackson Foundation
Before joining NIH, Robert Young worked at the Henry M. Jackson Foundation from 2009 to 2010. He served as the MHRP Lead and Supervisor for Desktop Support and Helpdesk Analyst. His responsibilities included overseeing technical support operations and ensuring efficient service delivery. This position provided him with valuable experience in managing support teams and interacting with users in a healthcare environment.
Career Background in IT Support and Engineering
Robert Young has a diverse background in IT support and engineering, having held various positions across multiple organizations. He worked at Computacenter as a Senior III Level Engineer from 2018 to 2019. Prior to that, he was a Senior Tier 2 System Analyst and Queue Manager at Marriott International from 2012 to 2017. His experience also includes a role as a Senior CTS Public/Private LAN Admin Support Analyst at Johns Hopkins Hospital from 2010 to 2012, and as a Senior Tier 2 Specialist Contractor for Marriott through Xerox from 2012 to 2013.
Skills and Expertise in IT Infrastructure
Robert Young possesses strong skills in managing IT infrastructure, particularly in Windows environments. He has experience in global delivery of best practices and support for high visibility and availability systems. His expertise extends to workflow balancing, process automation, and procurement. Young is recognized for his ability to analyze complex issues and provide actionable insights for improvements, alongside his strong communication skills.
Collaboration with Leading Corporations
Throughout his career, Robert Young has collaborated with a range of leading corporations, including Apple, Nestle, and Black & Decker. This experience has equipped him with a broad understanding of industry standards and practices. His ability to build and maintain rapport with executive staff, users, and management at all levels has been a key factor in his successful engagements with these organizations.