Michelle Sugrue Fellows
About Michelle Sugrue Fellows
Michelle Sugrue Fellows serves as a Customer Service Supervisor at the National Safety Council, where she has worked since 2022. With over a decade of leadership experience in customer service, she has held various managerial roles in both retail and call center settings.
Work at National Safety Council
Michelle Sugrue Fellows has been serving as a Customer Service Supervisor at the National Safety Council since 2022. In this role, she oversees customer service operations, ensuring effective communication and support for clients. Her responsibilities include managing team performance and enhancing customer satisfaction. With her extensive background in customer service, she contributes to the organization's mission of promoting safety and health.
Previous Experience in Customer Service
Prior to her current position, Michelle Sugrue Fellows accumulated significant experience in customer service roles. She worked at Premiere Response as a Team Lead from 2010 to 2022, where she managed multi-client call center operations. Before that, she held various positions at Claire's Inc., including Assistant Manager and Store Manager, from 2003 to 2009. Her experience spans both retail and call center environments, providing her with a well-rounded skill set in customer service management.
Education and Expertise
Michelle Sugrue Fellows studied Communication and Media Studies at the State University of New York College at Oswego from 1999 to 2002. This educational background supports her expertise in customer service and communication. With over a decade of experience in leadership roles, she has developed skills in managing customer service teams and operations effectively.
Career Timeline
Michelle Sugrue Fellows has built a diverse career in customer service over the years. She began her career at Claire's Inc. as an Assistant Manager in 2003, later becoming a Store Manager for a brief period in 2007. Following her time at Claire's, she worked at J. Jill as an Assistant Manager from 2007 to 2009. After that, she spent 12 years at Premiere Response, culminating in her current role at the National Safety Council.
Leadership Experience
With over ten years of experience in leadership roles, Michelle Sugrue Fellows has demonstrated her capability in managing customer service teams. Her roles have included overseeing operations in both retail and call center settings, where she has honed her skills in team management and customer relations. This extensive leadership experience positions her as a knowledgeable professional in the customer service industry.