Alan Kwong
About Alan Kwong
Alan Kwong is an Operational Support Officer with extensive experience in mobile telecommunications, having held various technical and leadership roles at companies such as Huawei, Cisco, and Motorola. He possesses strong analytical skills and a proven ability to enhance customer experience through effective support and service delivery.
Work at Nationwide Building Society
Alan Kwong has been employed at Nationwide Building Society since 2021 as an Operational Support Officer. In this role, he focuses on providing operational assistance and support to ensure the efficiency of business processes. Prior to this position, he served as a Deployment Coordinator at Nationwide from 2019 to 2021, where he was responsible for coordinating deployment activities and ensuring successful project execution.
Previous Experience at Cisco
Alan Kwong worked at Cisco from 2014 to 2018, where he held multiple roles including Cisco TAC - SSPT Small Cell Team Lead. He also served as the Technical Onboarding and Adoption (TOA) - Designated Service Manager Lead for eight months in 2018. His tenure at Cisco involved leading teams and providing technical support, contributing to improved customer experiences in the telecommunications sector.
Career at Motorola
Alan Kwong's career at Motorola spanned from 1996 to 2011, during which he held various positions including Digital and Radio Diagnostic Technician, Senior System Engineer, and Customer Network Resolution Center (CNRC) - System Engineer. His extensive experience at Motorola focused on network resolution and system engineering, contributing to the development of technical solutions in mobile telecommunications.
Experience in Telecommunications
Alan Kwong possesses extensive experience in mobile telecommunications, specifically in network optimization and troubleshooting at 2nd and 3rd line levels. His background includes significant roles in technical support and service delivery, where he demonstrated the ability to enhance customer experiences and ensure product quality. His analytical and problem-solving skills are integral to achieving business goals.
Education and Expertise
Alan Kwong has developed strong analytical and problem-solving skills throughout his career. He is skilled in building high-performing teams and collaborating across different functions to implement business initiatives. His expertise includes improving customer experience through technical support and service deliveries, as well as motivating team members throughout project lifecycles.