Alexandra Bailey
About Alexandra Bailey
Alexandra Bailey serves as the Operations Team Manager at Nationwide Building Society, where she oversees a team of 11 telephony agents in the Collections & Recoveries department. She has a background in financial services and performing arts, having studied at Moulton Secondary School and Cambridge Performing Arts.
Work at Nationwide Building Society
Alexandra Bailey has held multiple roles at Nationwide Building Society, contributing significantly to the Collections & Recoveries department. She began her tenure as a Specialist Collector and Negotiator in 2017, where she was responsible for setting repayment plans for financially vulnerable members. In 2018, she transitioned to the role of New Starter Coach for five months, followed by two years as Operations Team Manager until 2020. In this role, she managed a team of 11 telephony agents, overseeing HR policies related to conduct, capability, and absence. After a brief stint as a Forecasting & Planning Analyst in early 2020, she resumed her position as Operations Team Manager, where she continues to lead operations in a fast-paced contact center environment.
Education and Expertise
Alexandra Bailey studied at Moulton Secondary School before pursuing further education at Cambridge Performing Arts. There, she focused on Musical Theatre and achieved a Level 6 Diploma in Musical Theatre from 2012 to 2015. This educational background has equipped her with skills relevant to her roles in management and coaching within the financial services sector. Her expertise includes managing teams, coaching, and engaging in complaint resolution, which are essential in her current position at Nationwide Building Society.
Background
Alexandra Bailey has a diverse background that combines performing arts education with extensive experience in financial services. Her career at Nationwide Building Society began in 2017, and she has since progressed through various roles, demonstrating her adaptability and leadership capabilities. Her experience in managing teams and handling complex customer interactions has been pivotal in her career development.
Achievements
During her time at Nationwide Building Society, Alexandra Bailey has successfully managed teams and led initiatives that support financially vulnerable members. Her responsibilities have included setting repayment plans and coaching new starters, which reflect her commitment to customer service and team development. Her role in managing a team of telephony agents highlights her leadership skills and ability to navigate a fast-paced work environment.